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privacy policy.

legal disclaimer.

"tufty." respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, submit an inquiry, join our email list, register for an event or workshop, or otherwise interact with us; how we use and share that information; and the choices available to you.

info we may collect.

Depending on how you use the website, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information, including the products or services purchased, order history, payment status, delivery information, and communications about your order. Payment card details are processed by our payment providers; Tufty generally does not receive or store your full card number.

  • Inquiry and commission information, including project details, preferences, reference materials, uploaded images, deadlines, budget information, and messages you send us.

  • Workshop or event information, such as registration details, attendance information, accessibility requests, and emergency contact information if requested for a specific event.

  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional emails.

  • Technical and usage information, such as your IP address, browser type, device information, referring pages, pages viewed, approximate location, and interactions with the website.

  • Cookie and similar technology data used to operate the website, remember preferences, understand site performance, prevent fraud, and, if enabled, measure or personalize advertising.

Please do not submit sensitive personal information unless it is reasonably necessary for a specific commission, workshop, or transaction.

how the info collected is used.

We may use personal information to:

  • process payments, fulfill orders, arrange shipping, and provide order updates;

  • respond to questions, commission requests, and customer-service messages;

  • schedule or administer workshops, events, pickups, or appointments;

  • personalize and improve our website, products, services, and customer experience;

  • send marketing emails when permitted, with an option to unsubscribe;

  • maintain business, tax, and transaction records;

  • protect the website, customers, and business from fraud, abuse, security threats, or unlawful activity;

  • comply with legal obligations and enforce our agreements; and

  • carry out another purpose disclosed when the information is collected or with your consent.

 

We may share information only as reasonably necessary with:

  • Wix, which hosts the website and provides commerce, customer-management, analytics, and related tools;

  • payment processors used to complete transactions;

  • shipping carriers and fulfillment partners, including print-on-demand providers, to produce and deliver orders;

  • email, analytics, scheduling, bookkeeping, fraud-prevention, and other business service providers that help us operate the website and business;

  • professional advisers and authorities when reasonably necessary to comply with law, protect rights or safety, resolve disputes, or respond to valid legal requests; and

  • a successor or potential successor in connection with a sale, restructuring, or transfer of all or part of the business.

  • We do not sell personal information for money. Certain analytics or advertising activities may be treated as “sharing” or “targeted advertising” under some privacy laws. Where applicable, available cookie controls may be used to limit those activities.

 

We retain information for as long as reasonably necessary to fulfill the purposes described above, maintain business and tax records, resolve disputes, enforce agreements, and comply with law. Retention periods vary according to the type of information and why it was collected.

We and our service providers use reasonable administrative, technical, and organizational safeguards. No method of storage or internet transmission is completely secure, so absolute security cannot be guaranteed.

cookies and etc.

Our website is hosted on Wix and may use essential cookies needed for features such as security, shopping carts, checkout, account access, and site functionality. With your consent where required, the site may also use analytics, marketing, or third-party cookies.

You can manage cookies through the cookie banner, if displayed, and through your browser settings. Blocking some cookies may prevent parts of the website from working correctly.

email marketing.

If you subscribe to marketing emails, we may send news about artwork, releases, events, workshops, and offers. You may unsubscribe at any time by using the link in a marketing email or contacting us. Unsubscribing from marketing will not stop transactional messages about an order, commission, registration, or customer-service request.

children's privacy.

This website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent. A parent or guardian who believes a child has submitted personal information may contact us to request deletion.

Workshop participation by a minor may require registration and consent by a parent or legal guardian. Those offline or event-related records are used to administer the program and protect participant safety.

your choices.

Depending on where you live, you may have rights concerning your personal information, which may include requesting access, correction, deletion, or a copy of certain information, or opting out of certain uses. To make a request, email alyssa@tuftyrugs.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

You may also:

  • unsubscribe from marketing emails using the link in the message;

  • adjust cookie choices through any cookie banner or your browser; and

  • update information associated with an account, if the website offers customer accounts.

We will not discriminate against you for exercising a privacy right available under applicable law.

changes to this policy.

We may update this Privacy Policy as the website, services, or legal requirements change. The revised version will be posted here with a new “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

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