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shipping policy.

policy disclaimer.

This Shipping Policy applies to physical products purchased through this website and shipped within the United States.

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We currently ship to valid addresses within the United States. We do not offer international shipping at this time. We may be unable to ship to certain P.O. boxes or military addresses when a carrier or product type does not support delivery there.

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Local pickup is available only when specifically offered at checkout or arranged in writing. Pickup instructions will be sent when the order is ready. Do not arrive before receiving a ready-for-pickup confirmation.

processing and production time.

Estimated processing times are shown on each product page when possible. As a general guide:

  • In-stock items: usually ship within 5 - 10 business days.

  • Made-to-order prints and merchandise: usually ship within 10 - 14 business days, not including carrier transit time.

  • Original artwork: usually ships within 10 - 14 business days, unless the listing states otherwise or special packaging is required.

  • Custom or commissioned work: follows the production and delivery timeline stated in the commission agreement or invoice.

Business days exclude weekends and U.S. federal holidays. Production times are estimates, not guarantees. During launches, holidays, high-volume periods, or unexpected supply delays, fulfillment may take longer. If a material delay affects your order, we will contact you using the email provided at checkout.

shipping and delivery.

Available shipping methods, charges, and estimated delivery windows are displayed at checkout. Delivery estimates begin after an order has finished processing and are provided by the carrier. They are not guaranteed arrival dates.

Some products are made or fulfilled by different partners and may arrive in separate packages. When available, separate tracking details will be provided for each shipment. You will not be charged additional shipping solely because we divide an order into multiple packages.

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When tracking is available, a shipping confirmation will be sent to the email address used at checkout. Tracking may take up to 48 hours to show carrier movement after a label is created.

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Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after production or fulfillment has begun.

If an order is returned because the address was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for the cost of reshipping it. Original shipping charges are not refundable unless the error was ours.

delivery issues.

Carrier delays may occur after a package leaves our control. If tracking has not updated for 10 business days or a package appears lost, contact us so we can help open a carrier inquiry.

If tracking shows “delivered” but the package cannot be found, first check the delivery location, household members, neighbors, property office, and the carrier. Contact us within 7 days of the recorded delivery date if it remains missing. We will assist with available carrier or fulfillment claims, but replacement or refund eligibility may depend on the investigation and is not guaranteed for theft or loss occurring after confirmed delivery.

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Inspect your order promptly. If it arrives damaged, defective, or incorrect, email alyssa@tuftyrugs.com within 7 days of delivery and include:

  • your order number;

  • a description of the issue;

  • clear photos of the product, packaging, and shipping label; and

  • photos of any visible damage to the shipping box or mailer.

Please keep all packaging until the claim is resolved. If the claim is approved, we will provide an appropriate replacement, repair, refund, or other remedy at no additional cost.

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